FAQs

Here are some common questions we get from our clients. If you don't find what you're looking for, reach out and ask!

Why do I need social media marketing?

If you want to get in front of people, social media is the way to do it. Whether you’re interested in brand awareness, sponsored content, or a combination of both, Social 330 can help!

 

Do you have contracts on your social media plans?

We do NOT have any contracts on our social media plans. We serve our clients on a month-to-month basis, which holds us accountable for doing the best job we can each and every month. We like to say, "we earn our keep."

 

What social platforms should I use?

It depends. While Facebook is a great starting point, we like to get to know each client individually because every brand is unique. Deciding which platforms to spend time on relies on factors like where your audience is, what products and/or services your business provides, and the goals you wish to achieve.

 

What's the difference between an ad and a post on social?

A post is content you share on social media for your followers to see organically. An ad is a paid post to target an audience outside of your followers based on demographics and interests. Because most social media algorithms limit the number of followers who see your business' content organically, we recommend promoting important or relevant posts to guarantee more people will see them. 

 

Can I approve my content before you post it online?

Yes! We have software that allows clients who want to approve posts before being published online, to do so. You can approve with a click of a button or let us know anything that needs to be revised with a comment. 

 

Do you create and design all the content for my social media, or do I have to provide you with anything?

All the content we create is custom to you, designed by our graphic designer, with your brand in mind. Photos are beneficial towards building a professional social media campaign. Therefore we provide you with an online drive to dump pictures in for us to use. Images you share are helpful to your social media accounts but not required.

 

How long does it take from the point of hiring till I start to see graphics posted? 

Upon hiring, our thorough onboarding email provides all the instructions of what we need to get started. Once we have the required information and access, we research your business to find out all the details and tone of marketing for your business and target audience. You will see posts ready to publish or review within two weeks.

 

Why should I use Google My Business?

Having Social 330 optimize your Google My Business (GMB) page will help you stand out from your competition in a local search. It also gives your customers valuable information, such as your business name, phone number, location, and hours. To find out more helpful tips about raising your local search results, click here to download our e-book.